Sugon Spare Parts RMA System

Dear customer,

Welcome to our spare parts RMA system. Please read the following notes on using this system and RMA service:

1. To apply for spare parts RMA, click the "Apply for RMA" button on the right.
2. When submitting an RMA request: first, make sure your contact details are correct. After we accept the request, you will receive an SMS or phone call. The message includes a platform order number, which is the main reference for later queries. Second, keep or upload photos of the returned part (including an overall photo that shows the part SN) so there is evidence if physical damage is later found.
3. After a successful submission, please wait. We commit to a 24-hour response. You can also check status anytime with the platform order number.
4. If there are multiple receiving addresses, submit a separate RMA for each. Currently one after-sales address maps to one platform order number.
5. After the RMA is accepted, fill in the courier company and tracking number, then download and print the RMA application form. The paper form must be shipped together with the faulty part to the receiving address.
6. For paid services (for example, out-of-warranty or physical damage), please contact the 400 hotline for manual handling.

Reminder: The warehouse handles a large volume of parts every day. Collect-on-delivery shipments, or returned parts without a paper RMA application form, will be rejected. Please follow this strictly.